Return & Refund Policy

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe.

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Last updated: November 2024

1. general

In our policy, "Products" refers to the items listed on LumiShower.com. LumiShower.com exclusively sells and ships products to end-user customers.

Only products purchased directly from LumiShower.com are eligible for return and refund under our policy. Products purchased through other retailers must be returned in accordance with their respective return and refund policies.

2. cancellations & modifications

Our orders are processed quickly, so we typically cannot make modifications once an order has been placed. If you would like to cancel or change your order, please email us at support@lumishower.com within 24 hours of placing your order, and we will do our best to assist you. However, if your order has already been fulfilled, cancellation is no longer possible. We cannot guarantee that we will be able to cancel or modify your order after it has been placed.

3. returns & refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Upon reviewing the returned product, if damaged, soiled, or abused, we will not be able to issue a full refund.

To start a return, you can contact us at: support@lumishower.com. Please note that returns will need to be sent to the following address: 1021 East Lincolnway, #7198, Cheyenne, Wyoming 82001, United States. Please note when returning product(s), the shipping cost is the customer's responsibility.

We will notify you once we have received and inspected your return and inform you whether your refund has been approved. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at: support@lumishower.com.

Please also note that our company does not provide refunds in case of product misuse or because the customer changed his/her mind.

We are not responsible for situations in which customers gave us the wrong details when placing the order. Therefore, refund requests related to this type of situations won't be attended.

4. damages & issues

Please inspect your order upon reception and report to support@lumishower.com within 48 hours of receipt if the item is defective or damaged. A photo showing the damage of your product(s) and your order number should be included in the email.

Note: We are not responsible for any damage caused to the product due to incorrect use.

5. package shows delivered but has not been received

Packages may be delivered to your front door or received by your neighbors. We recommend checking with your neighbors first. Alternatively, you can contact the courier company using your tracking number. If possible, please provide any supporting photos or documents, as this can assist us in resolving the issue.

6. european union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If you have any questions, please contact us at: support@lumishower.com.