Privacy Policy

References in this Privacy Policy Statement to "we", "us" and "Lumi Shower" belong to Lumi Shower. At Lumi Shower, we are committed to maintaining your privacy. Our privacy policy statement is given below.

Title

Last updated: November 2024

1. introduction

Lumi Shower understands the importance of privacy and personal data to our customers.

This Privacy Policy is meant to help you understand what data we collect, why we collect it, how we process, store, and protect it and how you can update, manage, export, and delete your data. Please take a moment to carefully review this policy.

This Privacy Policy applies to personal data collected and processed by us through our “Services”, “Cookies” and “technologies” which includes: our Lumi Shower website, software, APIs, emails, newsletters, Cookies, technologies, and our services.

If you do not agree with the terms contained herein, please do not use our Services.

2. data collection

We ask for your name, telephone number, home address and email address for newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.

3. data usage

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Lumi Shower. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

All email messages and email newsletters will contain information on how you can unsubscribe; or
Send an email to our customer services division on support@lumishower.com writing "unsubscribe" in the subject heading.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

4. shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

5. mobile privacy

Lumi Shower offers mobile-optimized experiences that allow you to shop online, check product availability, learn about store events, or receive other information from us. All personal information collected by Lumi Shower via our mobile application is protected by this Privacy Policy.

6. social media plug-ins

Our Internet presence uses social plug-ins (“plug-ins”) from Facebook and Google to establish a connection to the respective social-media site. In some cases, only data on the browser use is passed on. However, if you actively use plug-ins (in your Facebook profile for example) this information is also passed on. The following describes the plug-ins used by us:

7. facebook plug-ins

Our Internet presence uses plug-ins from the social-media network Facebook.com, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plug-ins are recognizable by the Facebook logo, sometimes including the phrase “Facebook Social Plug-in”. When you click on our web page containing such a plug-in, your browser automatically establishes a direct connection to the Facebook servers. The content of the plug-in is then sent from Facebook directly to your browser and embedded into our web page by this means. Through this plug-in connection, Facebook receives the information you have called up through our website. For this purpose, the Internet address of the web page visited (including your IP address) is sent to a Facebook server in the U.S. and stored there. As a rule, it is not possible for Facebook to identify persons on the basis of the dynamic IP address which is typically assigned to you by your access provider when you surf. According to Facebook’s own public statements, this data is not further processed by them, nor is it provided to third parties; after three months it is anonymized, so that there is no possibility of it being matched to any person. This will not apply however if you are logged onto Facebook at the time you visit our site. In that case Facebook can match your visit to your Facebook account. In the event that you interact with the plug-ins, for instance hit the “Like” button or leave a comment, your browser’s information will be sent directly to Facebook and stored there. Please see the Facebook privacy policy for more information on the purpose and extent of the data collected and its processing and use by Facebook, as well as your rights and measures to protect your private data.

If you are a Facebook member and do not wish Facebook to collect data on your visits to our websites, please be sure to log out of Facebook prior to visiting our sites.

By accepting our Privacy Policy and continuing to use our site while logged into your Facebook account you are opting into allowing our site to offer you an optional subscription to Facebook messenger updates when adding products to the cart. We use this connection to send you an update on the products you may have left in the website shopping cart via the Facebook messenger.

You can also choose to unsubscribe anytime by messaging back on Facebook, or emailing us at support@lumishower.com.

8. data sharing

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lumi Shower. We may pass your information onto our returns warehouse, which operates our US returns, which will treat the information in a manner consistent with this Privacy Policy Statement, such as to accept returns for products purchased through the Website. However, we will not pass your information on to any other companies or other third parties for marketing purposes unless you have agreed for us to do so.

9. cookies policy

This section of Cookies Policy explains how we use cookies and other similar technologies for storing information on our website https://www.lumishower.com/ (the “Site”) and improve your experience while you navigate through the website. This Policy also describes the types of cookies and other tracking technologies used by us on your device (such as your PC, tablet or mobile phone).

For more information on how we use the personal information we collect about you when you use our Online Services, please see our Privacy Policy.

I - What are cookies and other technologies we use?

At times, the Site may use “cookies” or other technologies (such as browser cookies, flash cookies, and web beacons).

Cookies. Cookies are small pieces of text file that can be stored on and accessed from your device when you visit our Online Services, to the extent you agree. They help that website remember information about your visit, which can both make it easier to visit the site again and make the site more useful to you. Some or all of the cookies or other technologies described below may be stored in your browser, app, or device.

Other Technologies. The other tracking technologies work similarly to cookies and place small data files on your devices or monitor your website activity to enable us to collect information about how you use our Site. To see how our Site is performing we sometimes use conversion beacons, tags, scripts and pixels, which fire a short line of code to tell us when you have clicked on a particular button or reached a particular page. We also use these tracking technologies to analyze usage patterns of our Services. The use of these technologies allows us to record that a particular device, browser, or application has visited a particular web page. The information provided below about cookies also applies to these other tracking technologies.

II - What are first and third party cookies?

Whether a cookie is first or third-party depends on where it comes from.

First-party cookies are set by us on our behalf on the Site and our Services. We and our service providers may use cookies and other technologies to store information in your web browser or on your mobile phone, tablet, computer, or other devices that allow us to store and receive certain pieces of information whenever you use or interact with our Platform. Such cookies and other technologies help us to identify and learn more about our users and their likely interests, and to deliver and tailor marketing or advertising. We also use cookies and other tracking technologies to control access to certain content on our Site, protect the Site, and process any requests that you make to us.

Third-party cookies are set by third parties on our Online Services. Approved third parties may also set cookies when you interact with our Services. Third parties may include search engines, providers of measurement and analytics services, social media networks, and advertising companies. Third parties may use cookies in the process of delivering content, including ads relevant to your interests, to measure the effectiveness of their ads, and to perform services on our behalf.

Please note that we have no control over or responsibility for third-party cookies unless third-party cookies are placed upon our request or under our authorization (in which case we will ensure that appropriate safeguards are in place with the third party to ensure the fair use of cookies).

III - What are the purposes for using cookies?

We use cookies and other technologies to recognize your browser or device, learn more about your interests, and provide you with essential features and services for additional purposes, including:

To make the Site and our Services function properly;
Reporting, which allows us to measure and analyze the performance of our Services;
To conduct research and diagnostics to improve our content, products, and services;
To make login to the Site and application easier (such as by remembering your user ID);
To recognize you when you return to the Site and our Services and to remember information you have already provided and your preference of using our Site and Services;
To track your interaction with the Site and our Services;
To improve your security during your use of the Site and our Services;
To contact you to offer online or offline customer service using information voluntarily provided by you;
To ensure the Site and our Services are compliant with local laws and regulations (if any).

We use cookies and other technologies to collect the following information:

Data generated during your interaction with the Site, which may include inter alia: personal data about you that you voluntarily choose to provide us with, and information automatically collected about your interactions with the Site.
Voluntarily provided information by you may include and is not limited to: email address or other contact information, the account registered, the role information selected when registering for an account, information submitted by users when using the search tool in the Site, and other voluntarily submitted information.
Automatically collected information may include and is not limited to IP address, browser type, browser language, domain name, data on actions taken to enter and exit the page, browsing behavior, length of stay and what content was clicked on, the order in which the content was clicked on, which videos were played, view count, and associated performance data, request times for the site, response speed data.

We may provide access to some information collected through cookies to third parties to receive their advice on how we can improve your user experience on our Online Services. In any case, we will only share your personal information with third parties in accordance with our Privacy Policy.

IV - How to manage cookies in your browsers?

We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Site. Please note that if you delete, or choose not to accept cookies dropped by us or from all sources, you may not be able to utilize certain features of the Site to their full potential.

You can use the browser with which you are viewing this Site to enable, disable or delete cookies. If you do not want cookies to be dropped on your device, you can adjust the setting of your Internet browser to reject all or some cookies.To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings).

If you want to remove previously-stored cookies, you can manually delete the cookies at any time through your browser settings. However, this will not prevent the Platform from placing further cookies on your device unless and until you adjust your internet browser setting as described above.

10. privacy of children on our website

Our Website is not intended for use by children under the age of 13, and we will not knowingly collect any information from any person below the age of 13. If we become aware that an individual is under the age of 13 and has submitted any information to us for any purpose without prior verifiable parental consent, we will delete his or her information from our files.

11. security

We maintain physical, electronic and procedural safeguards to protect the confidentiality and security of personally identifiable information transmitted to us using our Website. To guard your information, our Website uses Secure Sockets Layer (SSL). SSL encrypts your credit card number in transmission to our third party credit card processor. We do not store any credit card information on our servers.

To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts as well.

12. sale of assets

As we continue to develop our business, we may undergo a business transition such as acquiring another company, merging with an existing company, or selling a portion of our assets. In such transitions, customer information is typically one of the business assets that is transferred or acquired by a third party. In the unlikely event that Lumi Shower or substantially all of its assets are acquired or enter a court proceeding, you acknowledge that such transfers may occur and that your Personal Information can continue to be used as set forth in this Privacy Policy.

13. policy changes

This policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy, and to apply any changes to information previously collected, as permitted by law. If there are material changes to this policy or our information practices change in the future, we will notify you by posting the policy changes on our Website.

14. severability

If any part of this Privacy Policy is found by any court or other competent authority to be invalid, unlawful or unenforceable then such part shall be severed from the rest of the provisions of this Privacy Policy which shall continue to be valid and enforceable to the fullest extent permitted by law.